What is first level IT-Support

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The triumph of any business or organization depends on many factors. One of them is its ability to function efficiently. To function efficiently, one needs to have all its systems in place, working at their best. And that’s where customer support comes into play. Customer support helps keep your customers happy by providing solutions to problems they might face while…

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Are managed services the same as outsourcing?

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Both small and large businesses can benefit by working with IT companies to improve their computer systems. By using a managed service provider or outsourcing your IT you can hire experts in your field for a fraction of the cost of building an in house IT Support team. Both options are great choices but the terms outsourcing and managed service…

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Does my Ottawa business need an IT support technician?

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When a business’s computer system goes down it can cost them thousands and sometimes even millions depending on the size of the business.   For smaller businesses just getting started, you may think that spending money on IT support isn’t something your business needs but that isn’t true. Most businesses that suffer ransomware attacks for example will go out of business…

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Proactive IT Support Vs Reactive IT support which is the best for your Ottawa business.

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Imagine this. Your business is running smoothly, sales are on target and you may even break records this month, when all of a sudden your computer system stops working. Your staff can’t do their jobs and record-breaking months can soon turn to losses. By the time the problem has been diagnosed your company could have lost millions in profits. It’s…

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8 Solutions That Will Grow Your Business In 2022

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For many businesses, growth signals success. It creates new opportunities, brings in more customers, and generates greater profits. But growing a business isn’t without its challenges. To keep up with the competition for new clients, you need to offer them value. And to do that, you need to have access to the correct data. But if you don’t know where…

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