Imagine this. Your business is running smoothly, sales are on target and you may even break records this month, when all of a sudden your computer system stops working. Your staff can’t do their jobs and record-breaking months can soon turn to losses.
By the time the problem has been diagnosed your company could have lost millions in profits. It’s too late to get them back and it could put your company under a lot of financial stress over the coming months.
If only there were something that could be used to prevent this situation from happening.
Proactive IT Support
Proactive IT support is a service that you can hire as a business that will monitor your whole IT infrastructure and prevent or minimise the downtime that your business will receive in the event of an IT problem.
Proactive IT support companies will also take the time to learn about your system so they can identify any potential threats to it.
A proactive support company will also train your staff so they can use the latest software efficiently. For all of the benefits of proactive technical support, there are drawbacks too.
Proactive tech support can be more expensive initially as most of the costs are upfront. However, compared to the traditional break/fix model of traditional IT support it could save you money long term.
Reactive IT Support
Reactive IT support is when a business has hired an IT support agency to fix problems as and when they occur. IT problems can range from an email address not working to the company website being down. Reactive IT support is generally the choice for businesses that don’t have a high budget for IT support and would rather pay when something breaks.
The problem with reactive IT support is that although it’s cheaper than proactive support, in the long term it can be far more expensive. Consider that every minute your business is down could cost you thousands in profits.
The main difference between proactive support and reactive support is the downtime your business will receive if you are to have a problem with your IT system.
As a small business, you may not have the funds available to pay for constant monitoring of your system so you may choose a reactive approach. As a larger company, however, you will feel safer knowing your system is being monitored for constant threats to it.
Which support system is best for your Ottawa business?
Choosing between reactive and proactive IT support is going to be a personal decision made on a person to person basis. For some, minimising downtime is of the uttermost importance while for others saving money while still getting a high level of IT support when something goes wrong is more important.
There is no right or wrong choice, but a choice that is more suitable for your business.
Both ways of working still support your business if something were to go wrong. The way of dealing with the problems is simply handled differently.
At Bedrock IT, we can provide your Ottawa business with both proactive and reactive IT support. If you would like a quote for your business or would like to see how IT support can help you grow please get in touch with us for a free no-obligation quote.
Do you even need IT Support?
Over the years we have worked with many businesses in Ottawa that didn’t feel the need for IT support until something broke. When something breaks in your organisation and you don’t know how to fix it, it can be a worrying time.
Having IT support in place for when something goes wrong will not only give you peace of mind but will also help get your business up and running as soon as possible too.
In our opinion, every business can benefit from signing up or outsourcing their IT support to a company like ours. Tech support can be the difference from having a small fixable problem to putting a business under serious financial threat. Malware attacks for example can put a business into bankruptcy within 6 months if the situation isn’t handled correctly. Having the right support system in place when something goes wrong will not only limit the financial damage but will also limit the damage done to your reputation too.
You don’t need the highest level of protection either, you need to weigh out the risks and the rewards and then choose an option that both covers your business yet is affordable for you.
IT support can be purchased on a device basis or you can pay a set fee per month. IT support companies will have various options available so discuss your budget with them and have them to outline all of the options available to you.
Final thoughts
If you would like to find out which method of IT support could benefit your business the best, get in touch with us and one of our technical support engineers will discuss the best options for your business.
